Welcome to Migo Interiors FAQs
FAQ'S
At Migo Interiors, we are committed to providing a seamless and enjoyable shopping experience for our customers. We understand that purchasing furniture and home décor online can raise a few questions, so we have compiled a list of frequently asked questions to help address any concerns you may have.
Whether you’re curious about our return policy, need details on our delivery options, or want to learn more about our premium White Glove Service, you’ll find all the information you need here. Our FAQs cover a range of topics, including how to track your order, what to do if your delivery arrives damaged, and much more.
If you don’t see your question answered below, or if you need further assistance, please don’t hesitate to reach out to our customer service team at support@migointeriors.com. We’re here to help!
CAN I VIEW YOUR PRODUCTS IN PERSON OR VISIT A SHOWROOM?
At Migo Interiors, we offer a carefully curated selection of high-quality furniture and home décor exclusively through our website. This online-only model allows us to provide a wide range of products at competitive prices, supported by our price match guarantee.
While we don’t have a dedicated showroom, some of our partner brands do offer viewing experiences in their showrooms. These visits are by appointment only, and we’re happy to help arrange them for you. Please contact us directly to schedule a visit.
WHAT IS YOUR RETURNS POLICY?
We want you to love your purchase, but if for any reason you're not completely satisfied, you have 14 days from the date of delivery to return your items. All returns must be in their original packaging. To initiate a return, simply fill out our online returns form, and we will guide you through the process.
DO YOU DELIVER TO NORTHERN IRELAND, IRELAND, OR OVERSEAS?
Our standard delivery service does not cover Northern Ireland, Ireland, or international locations. However, we may be able to provide a custom shipping quote for these areas. Please reach out to our customer service team with the details of the items you are interested in, and we’ll do our best to assist you.
CAN I TRACK MY ORDER?
Yes, in most cases. If your order is shipped with one of our standard couriers, we will provide you with a tracking code so you can monitor its progress. For deliveries handled by our specialist furniture delivery team, tracking might not be available. Feel free to contact us for updates on your order status.
WHAT SHOULD I DO IF MY DELIVERY ARRIVES DAMAGED?
We take great care in packaging our items, but if your order arrives damaged, please refuse to sign for it and return it with the delivery driver if the damage is visible. If the damage is only noticed after opening the package, please email us within 24 hours with photos of the damage. We’ll arrange for a return and send out a replacement as quickly as possible.
WHY ARE THERE FEW REVIEWS ON YOUR WEBSITE AND TRUSTPILOT?
As a newer business established in 2024, we are still building our presence and collecting reviews. We encourage all of our customers to leave feedback, but we understand that not everyone has the time to do so. We pride ourselves on providing excellent customer service, and we hope that you’ll share your experience with us once you’ve made a purchase.
CAN I REQUEST A SPECIFIC DELIVERY DATE?
Absolutely! We understand that timing can be important, and we are happy to accommodate specific delivery dates whenever possible. Just let us know in advance, and we’ll coordinate with our couriers to find a date that works for you.
DO YOU OFFER DISCOUNTS TO TRADE CUSTOMERS?
Yes, we do offer discounts for trade customers. If you’re a member of the trade, please get in touch with us directly to discuss your requirements and the discounts we can provide.
CAN I PICK UP MY ORDER TO GET IT SOONER?
Currently, we do not offer a collection service from our warehouse. All orders are dispatched via our trusted delivery partners to ensure they arrive in perfect condition.
DO YOU OFFER WHITE GLOVE SERVICE?
Yes, we do offer a White Glove Delivery Service for a premium experience. This includes full assembly of your furniture in the room of your choice and the removal of all packaging. The service fees are as follows:
- One Man White Glove (for items weighing less than 25kg): £97.50
- Two Man White Glove (for items weighing over 25kg): £142.50
- Two+ Man White Glove (for items weighing over 100kg): £180.00
The above charges cover up to and including 3 items; additional items are charged at £22.50 per item.
Please note:
- Outdoor items are excluded from White Glove delivery service.
- Deliveries to Northern Ireland are excluded from White Glove service.
- Certain items due to weight or size may also be excluded; details are provided on the product pages.
- Any order containing an item weighing over 100kg (collectively) is restricted to ground floor delivery only for insurance purposes.
Preparation Checklist for White Glove Delivery:
- Room Readiness: Ensure the room is empty or has sufficient space for the delivery team to operate and assemble the item without moving other objects.
- Access and Doorways: Verify that doorways and access points are wide enough for the items to fit through safely. Walkways and entrances must be clear to provide safe access to the designated room. If access is not possible, deliveries will be made to the front of the property or hallway.
If you have any further questions or wish to arrange this service, please contact us at support@migointeriors.com.